Have a pool of thousands of patients but not enough nurses to navigate them? That's why Nurse Navigator Solutions is proud to introduce a HIPAA compliant, automated communication platform, bringing efficiency and transparency to your nurse navigation program. As an agile tool, the platform allows us to implement innovative, personalized on-demand experiences that keep up with the ever-changing needs of your practice, and of your nurse navigation program.
Help patients and providers get answers, keep up with appointments, solve problems, and take actions with a personalized conversational chatbot experience.
The interactive navigation platform offers streamlined, personalized and automated touch points based on disease-state specific clinical navigation pathways. This allows us to take the guesswork out of the navigation workflow and ensures that no patients fall through the cracks. Rest assured, our platform is designed to augment, not replace, your live navigator.
Powered by AI, the interactive navigation platform is a HIPAA-compliant patient communication tool to optimize productivity. This allows your nurse navigation program to handle more patients at less cost.
Our platform enables intelligent patient routing, allowing your nurse navigation team to handle increased patient volume while maintaining high-quality care.
Automated workflows intelligently direct patients to the most appropriate level of support. An AI chatbot efficiently triages patient inquiries, routing them to an available nurse navigator. This frees your nurse navigation team to focus on the most critical patient needs with the right level of live support.
The interactive navigation platform routes patients to the appropriate patient education content the right stage of their pathway. This allows patients to be better informed, and more confident participants about their care while saving providers time and resources.
Meet patients where they are. Engage and communicate at every step of your patient's journey.
Navigation workflows are automated and coordinated ensuring patients get to the right care faster.
Automatic monitoring along the care pathway enhances adherence to treatment plans and improved outcomes.
Access to metrics to monitor interactions, navigator volumes, productivity, making it easy to adapt in real-time.
For patients who enroll in the interactive navigation platform, the onboarding process automates and standardizes touch points throughout their care journey.
Patients receive a text introducing them to the program, the platform, and their Nurse Navigator, asking their consent to participate.
Upon consent, patients receive a follow-up text with a secure link directing them to your program’s chat tool for easy and convenient ongoing communication, support and resources.
Nurse Navigator Solutions
6047 Tyvola Glen Circle, Ste 529, Charlotte, North Carolina 28217 | (704) 385-1740
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