Navigation Case Studies

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Establish Foundation for OAB Program

• No internal navigation program in place
• Only 2% of patients were able to access an advanced therapy
• No defined process for a patient to be referred to an OAB champion
• The clinical pathway was not adopted throughout the group
• No reporting benchmarks were in place to help monitor performance

 Create Navigation Infrastructure

• Embedding of part time NNS navigator into OAB program with two champions
• Integration of best practice recommendations into care pathway
• Created benchmarks for program success
• Oversight of entire OAB navigation program performance
• Supported internal promotion efforts to improve navigation enrollment
• Development of expert analytic filters